Legal
Refund & Cancellation Policy
Last updated: July 2026
1. Cancellation Refund Tiers
Refunds for a cancelled booking are calculated as a percentage of the amount paid, based on how much notice you give before the scheduled pickup time:
| When you cancel | Refund |
|---|---|
| More than 24 hours before pickup | 100% |
| Between 6 and 24 hours before pickup | 90% (10% processing fee) |
| Less than 6 hours before pickup | 50% |
| After the scheduled pickup time, or once a driver is already en route within 60 minutes of pickup | 0% |
We do not offer blanket “non-refundable” bookings — every cancellation is assessed against the tiers above. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
2. How to Cancel
Cancel from your Noorento dashboard under “My Trips,” or contact our support team at [email protected] or [email protected]. The refund percentage is calculated at the moment your cancellation is confirmed, not when you first contact us.
3. No-Shows
If you are not present at the agreed pickup location within 20 minutes of the scheduled time and have not contacted your driver or support, the booking is treated as a no-show and is not refundable.
4. Driver, Weather, or Force Majeure Cancellations
If Noorento or an assigned driver cancels your trip (mechanical issue, driver unavailability, severe weather, or other circumstances outside your control), you will receive a 100% refund or, if you prefer, priority rebooking on the next available vehicle at no extra cost.
5. Coupons & Promotional Credit
If a coupon or promotional discount was applied to a cancelled booking, only the amount you actually paid is refundable; the discount itself is not reissued as cash or credit.
6. Contact
Questions about a specific refund can be sent to [email protected].